The Soft Skills Needed to Become a Cherished Adviser

Creating long-lasting client relationships is a key to becoming a cherished adviser. This webcast explores how.

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Description

Creating long-lasting client relationships is a key to becoming a cherished adviser. This webcast explores how.

NASBA Field of Study: Personal Development
Level: Basic
Prerequisites: Base understanding of cloud technology
Access: This is a live event. You will have access on the date/time of broadcast and the archive for 3 months after the broadcast date.
Date: Jun 21, 2021 (10pm – 11pm UTC +03)
Duration: 1h

Key Topics

  • Understanding what clients want and need
  • Overcoming the fear of technology and disruption
  • Defining cherished adviser
  • Learning soft skills to become a cherished adviser
  • Mentoring your team to become advisers
  • How to build additional value beyond accounting
  • The tools to utilize to become a thought leader in your selected niche – Delivering engagements in different ways
  • Creating a customer experience in your firm
  • Developing a sales process
  • Ongoing customer relationship management
  • Evaluating clients’ happiness
  • Creating contented staff and happy teams

Learning Outcomes

  • Recognize what clients want
  • Identify the soft skills needed to create better relationships with your clients and grow new service lines
  • Indicate ways to build additional value beyond accounting for your clients
  • Identify sales and marketing techniques

Who Will Benefit

  • Accountants and finance professionals, senior level associates, management. partners, firm owners

Speakers

Amy Vetter
CPA/CITP, CGMA
Amy is the CEO of The B3 Method® Institute and Drishtiq Yoga, a top inspirational keynote speaker, corporate board member, author and host of the podcast Breaking Beliefs. As a CPA and Yogi who specializes in technology innovation, Amy is a motivational and inspiring speaker. She provides a refreshingly new perspective that inspires and guides professionals on how to transform their careers and lives.

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